Our Ordering and Shipping Policies
We want you to be satisfied with every purchase and feel confident while shopping with us. Please take a moment to read our policy as shown below:
We will never share your name, phone number, address or e-mail with anyone. We respect your right to privacy.
If you are unsatisfied with your basket for any reason, return within 14 days and we will refund your money. You will be responsible for return shipping costs. If you'd like to return a product, please contact us first to get return authorization. Items must be in original resalable condition.
The time from when you place your order until you receive your basket will depend on availability. If available your basket will be shipped within two days of payment. If there is a waiting list for the basket you order you will be put on the waiting list and we will give you an approximate date of basket completion. The time for special order baskets depends on the size and type of basket you order. When ordering we will have a good idea of how long it will take. Call or e-mail anytime for more information regarding time frames for specific baskets.
All orders are shipped insured via United States Postal Service Priority Mail unless otherwise requested. You will receive an e-mail notification with a tracking number upon shipment. If you require faster shipping options, please contact us for additional charges.
If any item arrived damaged, you must hold onto the package as is and contact us immediately.
We charge 8% sales tax for all orders shipped to Maine.
We work constantly to ensure safe shopping at AshBasketsbyfran.com. The security of your personal information is protected during transmission using the Secure Sockets Layer (SSL), which encrypts all information into scrambled code to prevent unauthorized access. When entering personal data and payment information on "check out", you will see a little lock on the bottom right hand side of your browser. This means that the information that you have provided is kept secure and will be encrypted during transmission to prevent unnecessary leakage of information. For your protection never send us credit card information by e-mail as it is not secure. When paying with Paypal you may choose your method of payment on your Paypal account.